CONTACT US

Shipping Confirmation
Confirmation of your order will be sent via email to the address provided.

Delivery & Processing Charges
Delivery & Processing Charges include all charges for internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including future delivery dates and customized packaging, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap and monogramming. Shipments and deliveries occur only on weekdays.

Express Delivery
Your order should arrive next business day after shipping if ordered by 3:00 PM (EST). Please note overnight orders placed Friday after 3:00 PM (EST) or Saturday/Sunday will be processed Monday and should arrive the next business day after shipping. A signature will be required and additional charges may be assessed if more than one attempt is made for delivery.

Delivery to international destinations
Please contact us at 1.866.979.3456 for all international orders

Delivery to post office boxes
We do not ship to Post Office Boxes (PO BOXES).

RETURNS & EXCHANGES

At The Barber’s Daughters we want you to be happy with your purchase. If for any reason you are not fully satisfied, you may exchange or return your purchase.

Online purchases are accepted for credit or exchange within 30 days accompanied by the original sales receipt. Merchandise must be in salable condition to receive credit or exchange privileges.

Gift certificate purchases are entitled to a non refundable merchandise credit.

Unfortunately, we cannot exchange, replace or refund custom orders or items that have been personalized.

Please wrap the item(s) in the original packaging or packaging appropriate to ensure there are no damages in the shipping process and enclose the original receipt. Mail to our customer service center at:
TBDs
122 Crawford Street
Toronto, Ontario M6J 2V4
CANADA

If you wish to exchange the item for another, please call us at +1 866.979.3456 to place your new order. You will receive a refund for the returned item as soon as it is processed.

ORDER CANCELLATION

REPAIRS

Repairs are handled individually and will be done at customers expense.

If shipment arrives broken or in an unacceptable condition, customer will be required to return item immediately, and will not be charged for the repair. Please email our customer service department at customerservice@thebarbersdaughters.com or call us to arrange any repairs at 1.866.979.3456.

If customer fails to return the item within 15 business days, penalties will apply.

YOUR ONLINE ACCOUNT

Register with THE BARBERS DAUGHTERS for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status.

Please click here to go to My Account Login Page

CREDIT CARD USE

The Barbers Daughters accepts the following credit cards:
American Express
VISA
MasterCard
Discover

The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

SALES TAX

Sales tax is applied only to those shipping address' that are located within Canada.

Product Information
The Barbers Daughters jewelry is manufactured using a process whereby 18k rose gold is plated over sterling silver. In addition, The Barbers Daughters applies a state of the art clear, protective electrodeposited coating to the 18k rose gold. As with most plating. some wearing away of the 18k rose gold plate may occur over time. The length of time it takes for such wearing away, if any, to occur, will vary depending on several factors, including (i) how much contact the piece has with a rubbing surface; (ii) how often the piece is worn; and (iii) the manner in which the piece is cared for by the customer, including avoiding contact with or exposure to certain caustic or abrasive materials, many of which may be found common consumer products.

The Barbers Daughters warrants to the original consumer purchasing a piece of The Barbers Daughters jewelry (the “Product”) from an authorized The Barbers Daughters retailer (a “Retailer”) that the Product will be free of defects in workmanship and materials for a period of twelve (12) months following such date of purchase.

THE BARBERS DAUGHGTERS MAKES NO OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This Limited Warranty does not apply to misuse or abuse of the Product.

To obtain warranty service during the warranty period under this Limited Warranty, please contact The Barbers Daughters’ Customer Service Department and request a warranty claim form. The Product, together with the completed warranty claim form and copy of the original receipt for the Product, should be sent to The Barbers Daughters at the following address using a service that provides proof of delivery and insured for the value of the Product: The Barbers Daughters, Attn: The Barbers Daughters Warranty Service, [Insert Canada Address here]. Following inspection of the Product and confirmation that the Product qualifies for warranty service, The Barbers Daughters will repair or replace the Product. If such inspection reveals that the Product does not qualify for warranty service, The Barbers Daughters reserves the right to deny warranty coverage and so notify the customer. Under such circumstances the customer may elect to request repair of the Product at the customer’s expense.

This is the only warranty or representation that The Barbers Daughters is making regarding the Product, and the sole basis for liability respecting quality, performance, defects, repair or replacement of the Product.

JEWELRY CARE

Caring for your fine jewelry is easy, and it's essential to clean and store it properly if you want it to sparkle and glow.
Helena Krodel of Jewelry Information Center shows us how to baby your bling.

PRIVACY & SECURITY

The Barber’s Daughters respects your privacy. The company has adopted the following privacy policy.
This policy informs you about:

Our commitment to Privacy
The information we collect
How we use information
Our commitment to Data Security
How to access and correct your information
How to contact us

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at certain points where personally identifiable information may be requested.

The Information We Collect
This notice applies to information collected or submitted on The Barber’s Daughters website. On some pages, you can order products, make requests, and register to receive materials. The following are some of the types of personal information that are collected:

When you make a purchase at our website, we collect your full name, billing address, shipping address, telephone number, e-mail address and payment information (including credit card number or gift card number).
• When you create an account at our website, we collect your full name, e-mail address and password.
• When you choose to participate in sweepstakes, contests or other promotions, we collect your full name, e-mail address, zip code and gender. We may also collect your birthday (month/day), if you choose to supply us with such information.
• From your transactions and other interactions with us, we collect information concerning the specific products or services you purchase or use.
• When you send a gift to another person we collect that person's full name and shipping address.
• When you ask us a question, we collect your name, e-mail address or other contact information.
• We may collect certain demographic information (such as gender or age) and information about your interests and preferences if you provide them to us.
• When you request a mail order catalog we collect your full name and mailing address.
• When you subscribe for e-mail updates or offers, we collect your e-mail address.
• We collect information you voluntarily submit when participating in one of our various services, programs or surveys.

The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order. We do not intentionally share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order to ship the product and to confirm delivery. We do not intentionally share this information with outside parties except to the extent necessary to complete that order.

We offer gift certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not intentionally used for any other purpose and are not intentionally shared with outside parties.

You can register with our website if you would like to receive our updates on our new products and services. Information you submit on our website will not intentionally be used for this purpose unless you fill out the registration form or otherwise consent.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not intentionally disclose anything that could be used to identify those individuals.

Finally, we never intentionally use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online.

How You Can Access or Correct Your Information
You can access information about you that we collect online and maintain by logging into the "online account" section of the website with your email address and password. Once logged in you can review or update your personal information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 866.979.3456 or send us an email at info@thebarbersdaughters.com.